AN ASSESSMENT OF CONSUMERS’ EXPERIENCES AND THE DESIRED IMPROVEMENTS ON THE USE OF THE EXISTING PREPAYMENT METERS IN PARTS OF BENIN CITY AND WARRI IN NIGERIA

Dr Amhenrior Henry Erialuode   (Published 2018)

Dr Henry Erialuode
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Abstract

In this paper, an assessment of prepayment electricity consumers’
experiences and the desired improvements on existing meters in
parts of Benin City and Warri was carried out. The methodology
involved field data collection through the use of questionnaires
on electricity consumers especially those using prepayment
meters in Benin City, Edo State and Warri, Delta State. The field
data were collated and analysed to determine the extent the
suggested improvements were actually desired by the users. The
results show that no existing prepayment meter in the areas can
be recharged through mobile phone and majority (97.09%) of the
meters in the areas are keypad operated. Out of the 76.87% of the
metered consumers’ houses with existing prepayment meters,
66.02% prefer to recharge token using mobile devices and
68.45% want to be able to obtain unit balance, time of power
failure and restoration through mobile devices. Some (82.03%)
desire at least one of these improvements. Also, from the results,
educational level affects the acceptability of improvement in the
meter. It is recommended that designers and engineers of
prepayment meters should be guided by the outcome of this
research on the needed improvement from the consumers’
perspective to advance the meters for better performance.


Item Type: Journal article(non-copyrighted)
Format: PDF document,   1.46 MB
Copyright: Creative Commons LicenseCreative Commons license
Keywords: Prepayment meters Consumers Improvements Mobile devices Educational level
Department: Electrical/Electronic Engineering
Field of Study: Engineering- Electrical and Computer
Uploaded By: Agbodekhe Barnabas Philip
Date Added: 19 Feb 2019 8:17am
Last Modified: 19 Feb 2019
Journal URL: https://www.edouniversity.edu.ng/oer/journal/an_assessment_of_consumers_experiences_and_the_desired_improvements_on_the_use_of_the_existing_prepayment_meters_in_parts_of_benin_city_and_warri_in_nigeria


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